Eligibility for refunds and exchanges
- Timeframe: You can return your purchase within 30 days of receiving your order for a refund or exchange.
- Condition: Items must be returned unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase: A receipt or other proof of purchase is required to complete your return.
Non-returnable items
Please note that certain types of items are excluded from returns. These often include:
- Clearance or final sale items.
- Items that have been worn
How to initiate a return
To begin a return, please follow these steps:
- Contact us: Email our customer service team at scourgedempire@gmail.com with your order number and the reason for your return.
- Wait for instructions: We will provide you with instructions on how to return the item. Do not send your purchase back to the manufacturer.
- Ship the item: If required, carefully package the item and send it to the address provided.